The Role of Leaders in Developing a Culture of Quality Essay

The Role of Leaders in Developing a Culture of Quality - Essay Example ity, outlines the stakeholders involved in the process of inculcating the culture, the difference between the role of a manager and a leader in applying the culture of change and how the leaders can assess if they have been successful. Leaders play diverse roles in establishing the culture of quality in health care institutions. First, they take an active role as the main communicators to all levels within an institution. This means that leaders reach out to customers and members of staff and other stakeholders (Swayne et al., 2012). Furthermore, they facilitate communication of information pertaining to the culture of quality. Leaders develop the communication methods fit for the various audiences (Kelly, 2011). Additionally, they are required to listen attentively to the employees and address their concerns in relation to the process of implementing the culture of quality. Secondly, leaders act as strategic thinkers in managing the culture of change within health care institutions. This is owing to the fact that they are the ones with the best understanding of how the organization functions. They are central in ensuring the organization responds to the internal and external changes aimed at improving on quality (Kelly, 2011). Leaders should be well aware of the strengths and weaknesses within health care institutions, and therefore, implement the culture of change in the areas of need. Leaders formulate the objectives of a health care institution that need to be aligned them toward achieving the culture of quality. Thirdly, leaders play the imperative role of decision making in health care institutions while implementing the desired culture. It is necessary to note that leaders are faced with various alternatives and are required to come up with the best option that improves quality within a health care organization (Kongstvedt, 2012). Leaders take into account the influence their decisions have on employees, patients and other stakeholders. Finally, they